- If I need to cancel or edit my order, what should I do?
Once an order is processed, we will not be able to cancel or make any edits to the order. Please reach out to firstname.lastname@example.org with your order number and they can assist with checking the order status.
- If I need to change my address, what should I do?
You may contact email@example.com with your order number and we will try our best to amend the address but if the order has been processed, we won't be able to.
- What is your return policy?
All purchases made directly on our website are final sales.
If you have additional questions, please get in touch with firstname.lastname@example.org
- The story of Mogu Mogu and Gumi Gumi
Mogu Mogu is an international drink sensation. It is produced by Sappe, an environmentally friendly, family-oriented company in Thailand, whose mission is to support healthy lifestyles with innovative, high-quality beverages formulated in a state-of-the-art factory.
Our mascot, Mogu Mogu comes from a tropical place, surrounded by lush greenery and coconut trees. Adventurous, fun and bubbly, he wants to live life to the fullest and have fun. Mogu Mogu is often accompanied by his besties - Gumi Gumi, let it be partying or vibing, together they make for an inseparable team. Read more about the spirit of Mogu Mogu and the Gumi Gumi family here.
- What are the chewy bits?
Nata de coco, also known as 'cream of coconut', is made of sweet, flavourful juice of young, green coconuts. It is chewy and translucent with a soft, jelly-like texture and is produced by the fermentation of coconut water. In Asia, it is commonly found in desserts, fruit salads and ice creams or soft drinks.
- Is Mogu Mogu vegan?
Yes, Mogu Mogu is suitable for vegans.
- Is Mogu Mogu vegetarian?
Yes, Mogu Mogu is suitable for vegetarians.
- Is Mogu Mogu Kosher?
No, Mogu Mogu is not Kosher certified.
- Is Mogu Mogu halal?
Yes, Mogu Mogu is halal certified.
- Does Mogu Mogu contain caffeine?
No, Mogu Mogu does not contain caffeine.
- Are Mogu Mogu bottles recyclable?
Yes, our bottles are recyclable!
- Other places I can buy Mogu Mogu?
Mogu Mogu is available across convenience stores and retailers, find your nearest store via our store locator here.
Payments, Promo codes, and gift cards
- What type of payments do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay
Shipping / Tracking
- Where do you ship to?
We currently only ship within the United Kingdom.
- What happens if the shipping carrier is unable to deliver my package?
If the shipping carrier is unable to deliver your order, your package will be marked as ''Returned to Sender''. We recommend reaching out to email@example.com for assistance.
- What should I do if my order was marked delivered, but I have yet to receive it?
Please allow at least 5 business days for your package to be delivered. If your package has not arrived after the 5th business day, please contact us at firstname.lastname@example.org and we will assist you!
- When will my order ship?
When your order is packaged and ready to go, we will send you an email notification with your shipping tracking number and a link to where you can track it online.
- How long will it take to receive my order?
Please allow at least 5 business days for your package to be delivered. If your package has not arrived after the 5th business day, please contact us at email@example.com and we will assist you! If you have further questions, please reach out to firstname.lastname@example.org and we will get in touch.